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Pain at a Level 15

Thursday, August 1, 2019

Michelle C.
Watercolor treatment on photo of ED waiting area

I want to inform you about a very appreciative, anonymous spouse of a patient that I spoke with today.  She said her husband was very ill and in a lot of pain (she described it as level 15).  She said they had gone to another hospital and spent hours there, to leave with no diagnosis, no improvement and told to follow up with his primary care in the morning.  He was in so much pain they had to call the on-call doctor again after going home, and he told them to come to Brockton Hospital.  She said she wanted everyone to know that the minute they walked in the door, they were treated with nothing but respect, compassion and efficiency.  She said it started with the first girl they talked to at the desk, and also that Dr. Yoon was exceptional.  She treated them with patience and kindness, and got his pain to a manageable level.  She said he was feeling better and released in four hours after being diagnosed with shingles (she said the wait time at the other hospital was 6-7 hours at best).  But she wanted to make sure to let us know how wonderful their experience at Brockton Hospital was, and it was all due to the staff in the Emergency Department, especially Dr. Yoon.  Kudos!