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About Our Process

Our online provider listing includes outpatient patient ratings and comments about Signature Healthcare/Signature Medical Group providers.

About Our Rating Process:

We survey all patients who have outpatient visits at Signature Healthcare/Signature Medical Group using an electronic survey from Press Ganey Associates. Press Ganey works with more than 10,000 health care organizations in the United States. Surveys are emailed to patients after their visit to a SMG provider (unless the patient has already seen the provider within the previous six months). The patient comments posted online come from the part of the survey that asks ten questions about the provider and care by the provider.

We screen our comments for the criteria listed below. We maintain our patient’s confidentiality, and do not otherwise verify or edit the subjective comments for content.

Before patient ratings are posted, a provider must have:
  • Ratings from 30 patients in the past 12 months
  • Comments and ratings will be posted only for 12 months from the date of a visit.
Before patient comments are posted, a provider must have:
  • 5 comments from patients in the last 12 months
  • Comments and ratings will be posted only for 12 months from the date of a visit.
A patient comment will not be posted if the comment has:
  • Offensive language
  • Inflammatory or potentially libelous material
  • Protected health information (PHI), that is, personal information about a patient.
  • Mentions other providers, trainees, or non-physician staff
Comments will not be posted unless clearly related to the provider or care provided by the provider.

A provider may have no ratings available for one of the following reasons:
  • The provider does not have enough returned patient satisfaction surveys. We call for at least 30 completed surveys on an individual provider before the ratings and comments will be turned on.
  • The provider does not see patients in the outpatient setting
A doctor may have no comments available for one of the following reasons:
  • The doctor has not met our minimum number of 5 comments
  • The doctor has not met our minimum number of 30 ratings
  • The doctor does not see patients in the outpatient setting