Patients & Visitors | Signature Healthcare

The State of Massachusetts has lifted the restrictions placed on healthcare providers due to COVID-19 and Signature Healthcare welcomes patients to our hospital and outpatient facilities.

Your safety and the safety of our patients, employees and community is always our number one priority, and as such we implemented enhanced safety processes in all our facilities to ensure everyone stays safe and comfortable at Signature Healthcare.

We are taking all necessary precautions to help reduce the spread of infectious diseases, which includes conducting Telehealth visits with Primary Care Physicians and Specialists alike.

TeleHealth: Telephone
& Virtual Office Visits

For more information on TeleHealth Services Click Here

Patient Testimonial: "My safety was protected simply by the fact of offering a TeleHealth call vs. having to go to the office & potentially expose myself to other patients and/or staff that may have the virus.”

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Coronavirus: Symptoms & Prevention
Coronavirus (COVID-19) typically causes mild to moderate respiratory tract disease in humans, but can also cause more severe infections such as pneumonia and other lower respiratory tract infections in older or compromised individuals.

COVID-19 spreads from close, unprotected contact with a sick person, and also by touching objects or surfaces contaminated with COVID-19 and then touching your mouth, nose, or eyes.

COVID-19 Symptoms:
- Fever (>100.4 F)
- Chills
- Cough
- Shortness of breath
- Sore throat
- Muscle aches
- Headache
- Excessive Fatigue
- Nasal congestion
- Loss of smell/taste
- Nausea or vomiting
- Diarrhea
Call Your Healthcare Provider If You:
- Have symptoms
- Have been in close contact with a COVID-19 positive case, a COVID-19 presumptive case or a person who is under quarantine by the DPH
- Have travelled to or been in contact with anyone who has travelled to countries that have a Level 3 Travel Health Notice from the CDC. (widespread, ongoing transmission)
- Have travelled to any state outside of Massachusetts (Not including Connecticut, Hawaii, Maine, New Hampshire, New Jersey, New York and Vermont)
Prevention:
- Wash your hands frequently.
- Cover your cough/sneeze with tissue.
- Don’t touch your eyes, nose, or mouth.
- Avoid close contact with sick people.
- Clean and disinfect high-touch surfaces often.
- Stay home when you are sick.
- Do not travel to countries that have a Level 3 Travel Health Notice from the CDC.
Resources:
- For the latest information on COVID-19, visit Massachusetts Department of Public Health's website.
- For further information visit, Centers for Disease Control and Prevention.
- To stay updated visit, World Health Organization.
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What to Do If You Are Sick with COVID-19

At Signature Healthcare, the safety of our patients, visitors, employees and our community is our highest priority.

If you think you’re experiencing symptoms of COVID-19 such as fever, cough or shortness of breath, we encourage you to contact your primary care physician for guidance before seeking help at your nearest Emergency Room. (*If you feel this is a medical emergency, please contact 911 or visit your local Emergency Department) Your PCP is the best and most effective resource to help you navigate your healthcare. Signature Healthcare is offering TeleHealth visits either by telephone or virtual office visits via SMART phone or computer. Our Primary and Specialty Care providers want to work with you as quickly as possible, so a return phone call or appointment will typically occur on the same day. If it is determined after your TeleHealth visit, that you need to be seen, Signature Medical Group has a dedicated clinic where you can be seen without having to go to the Emergency Room.

To talk to your doctor about your symptoms or to make an appointment, call your doctor’s main office number.

*You will be required to wear your mask upon entering any Signature Healthcare building. You will also be asked questions about your health and symptoms of COVID-19 and you will have your temperature checked.

For more information on what to do if you are sick with COVID-19, please see the following CDC Guidelines:

Click Here for English

Click Here for Spanish

Click Here for French

Click Here for Portuguese
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Brockton Hospital, Signature Medical Group & Greene Cancer Center Patient/Visitor Guidelines
Brockton Hospital
- Visitors are limited to one visitor at a time.
- Parents may be present with a child under age 18.
- Laboring mothers may have birth partners present.
- Patients with intellectual or physical disabilities may have a support person(s) present.
- Legal representation may be allowed.
- Restriction of visitors to COVID-19 patients may be limited.
- No visitors under the age of 18 are allowed.
- All visitors will be screened for fever at point of entry.
- Everyone must wear a face covering at all times while in the hospital. Bandanas and gaiters are not permitted to be used as face coverings, as recent research has shown they are not as effective. Vented masks must have a surgical mask placed over it. If you arrive at our facilities with any of these face coverings, you will be provided a surgical mask in order to enter the building.
- Everyone must wash their hands prior to entering the patient room.
- All visitors must go directly to the patient room and leave immediately at the conclusion of the visit. No wandering the hallways or visiting the cafeteria.
Signature Medical Group
- To reschedule or cancel an appointment, Click Here
- TeleHealth: Telephone & Virtual Office Visits now available. Call your providers office to make an appointment. Click Here for More Information
  
  Patient Testimonial on TeleHealth: “My TeleHealth call was at exactly the time they said it would be. I did not feel rushed. My PCP was open & available for as long as I needed.”
- Visitors are limited to one visitor at a time.
- Parents may be present with a child under age 18.
- Patients with intellectual or physicial disabilities may have a support person(s) present.
- All visitors will be screened for fever at point of entry.
- Everyone must wear a face covering at all times while in the building. Bandanas and gaiters are not permitted to be used as face coverings, as recent research has shown they are not as effective. Vented masks must have a surgical mask placed over it. If you arrive at our facilities with any of these face coverings, you will be provided a surgical mask in order to enter the building.
- Lab Services in Easton and Hanson are temporarily closed. Please use services at 110 Liberty Street, Brockton, 1215 Broadway, Raynham or Brockton Hospital, 680 Centre Street Brockton.
- Radiology Services in Easton and Raynham are temporarily closed. Please use services at 110 Liberty Street, Brockton or Brockton Hospital, 680 Centre Street, Brockton.
If you think you’re experiencing symptoms of COVID-19 such as fever, cough or shortness of breath, we encourage you to contact your primary care physician for guidance before seeking help at your nearest Emergency Room. (*If you feel this is a medical emergency, please contact 911 or visit your local Emergency Department) Your PCP is the best and most effective resource to help you navigate your healthcare. Signature Healthcare is offering TeleHealth visits either by telephone or virtual office visits via SMART phone or computer. Our Primary and Specialty Care providers want to work with you as quickly as possible, so a return phone call or appointment will typically occur on the same day. If it is determined after your TeleHealth visit, that you need to be seen, Signature Medical Group has a dedicated clinic where you can be seen without having to go to the Emergency Room.

To talk to your doctor about your symptoms or to make an appointment, call your doctor’s main office number..

*You will be required to wear your mask upon entering any Signature Healthcare building.

Greene Cancer Center
- No visitors or guests allowed in The Greene Cancer Center
- Guest names and phone numbers will be collected and patient’s need for accompaniment.
- Provider will call guest when they can participate in the appointment.
- Any person with an exception will be screened for fever at point of entry.
- Everyone must wear a face covering at all times while in the building. Bandanas and gaiters are not permitted to be used as face coverings, as recent research has shown they are not as effective. Vented masks must have a surgical mask placed over it. If you arrive at our facilities with any of these face coverings, you will be provided a surgical mask in order to enter the building.
You may experience a delay entering the medical facilities during the screening process
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Cancelled Classes & Events
The following classes and events have been cancelled until further notice:
- Champions Fighting Cancer Walk and Ride for Pediatrics (Will be rescheduled to late summer or early fall)
- Childbirth and Parenting Workshops
- Medical and Surgical Weight Loss Info Sessions
- Prenatal Breastfeeding Classes
- Weight & Wellness Center Support Groups
- Yoga Classes (Virtual Classes will resume Fall 2020)
- Zumba Classes (Virtual Classes are Available) Click Here for More Info
For questions about any other cancelled classes and events, please call 508-941-7000.
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Tips to Help Keep Your Family Safe & Healthy

For information on how to keep your family safe and healthy, please see these guidelines:

What You Need to Know About Coronavirus Disease 2010 (COVID-19)

Click Here for English

Click Here for Spanish

Information on Children and Coronavirus

Click Here

Information on Animals and Coronavirus

Click Here

Information on Pregnancy & Breastfeeding

Click Here

A Fact Sheet in Haitian Creole on Coronavirus from the Boston Public Health Commission

Click Here

Information on How to Run Essential Errands

Click Here
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Health Care Provider Reopen Attestations

In accordance with the Massachusetts Department of Public Health Requirements, Signature Healthcare Brockton Hospital and Signature Medical Group have submitted the Health Care Provider Phase 1 and Phase 2 Reopen Attestations to the Department of Public Health.

Signature Healthcare Brockton Hospital Phase 1 Reopen Attestation | PDF
Signature Medical Group Phase 1 Reopen Attestation | PDF

Signature Healthcare Brockton Hospital Phase 2 Reopen Attestation | PDF
Signature Medical Group Phase 2 Reopen Attestation | PDF

More information on The Commonwealth of Massachusetts Reopening plan can be found here

TeleHealth: Telephone & Virtual Office Visits

Coronavirus: Symptoms & Prevention

COVID-19 Symptoms:

Prevention:

Resources:

What to Do If You Are Sick with COVID-19

Brockton Hospital, Signature Medical Group & Greene Cancer Center Patient/Visitor Guidelines

Cancelled Classes & Events

Tips to Help Keep Your Family Safe & Healthy

Health Care Provider Reopen Attestations

TeleHealth: Telephone
& Virtual Office Visits