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A Signature Employee Thanks Staff For Taking Such Good Care of Her Mother

Friday, August 9, 2019

Marie
Photo of patient room in hospital

I want to thank the staff at Signature Healthcare Brockton Hospital for the exceptional care my mother received during her recent hospital stay.

When she arrived at the hospital, my mother was greeted by a security guard who brought a wheelchair for her. Patricia, the triage nurse, was pleasant and caring while she took my mother's medical history.

In the ED, the assigned doctor, nurses, ED techs and the registration clerks took great care of my mother and despite their busy schedules and checked in on her several times to make sure she was ok. Eoin Kelley was not only empathetic, but listened to my mother and explained the results of her tests in great detail.

My mother was eventually transferred to B3 and I cannot express the amazing level of care she received on that floor. Each and every person made her feel comfortable during her stay. Barbara and Mary Beth in particular took wonderful care of her.

My mother's recent visit to the hospital makes me feel especially proud to be an employee here and I feel the hospital has a dedicated team who really cares.

I used to work on B3 and have watched Michelle MacArthur as well as the nurses, aides, and secretaries work hard to make sure each and every patient receives good care and has a positive experience.